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LM+ Help

Popular Questions

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1. I did not receive the verification email, what should I do?

2. I did not receive the email after requesting an email to be resent

3. Verification email expired, what should I do?

4. No sound after LM+ app update

5. If an app unexpectedly quits, stops responding, or won’t open

6. Can’t open LM+ app (Android)

 

 

1. I did not receive the verification email, what should I do? 

Check your junk mail or spam folder, the email may have
ended up there if your email service provider automatically

filters this sort of email. If you're using Gmail, check your
Social and Promotions tabs too. If you're using Hotmail or
Live, unfortunately, some Hotmail or Live accounts may not
be able to receive the verification email due to a known
technical issue between email service providers.
If you need technical assistance, please let us know.

 

2. I did not receive the email after requesting an email to be resent 

If you need technical assistance, please let us know.

 

3. Verification email expired, what should I do? 

Verification email will expire after half an hour. You can scan the
activation card and submit again.

 

4. No sound after LM+ app update 

Turn off silent mode
IOS : https://support.apple.com/en-hk/HT203794

 

5. If an app unexpectedly quits, stops responding, or won’t open 

1. Check for updates
2. Accept LM+ app to access the camera
3. Force quit the app, then open it again
https://support.apple.com/en-hk/HT201398
4. Delete the unused app to release the storage
5. Restart your device
https://support.apple.com/en-sg/guide/iphone/iph841379c3d/ios

 

6. Can’t open LM+ app(Android) 

Download the app at:
IOS : http://www.littlemusician.hk/download-free-little-musician-apps/